FAQ

Frequently Asked Questions (FAQ)
LPJ SALES LTD
Address: 2 Gowerdale Road, Stockport, England, SK5 8DT
Email: support@lpjsalesltd.com
Phone: +44 161 429 7998

Welcome to the LPJ SALES LTD FAQ section! Here, we answer common questions to help you with your plush toy shopping experience. If your question isn’t listed, feel free to contact us.

1. Orders and Payments

Q: How do I place an order?
A: Browse our collection of plush toys, add your favorite items to the cart, and proceed to checkout. Follow the instructions to complete your purchase.

Q: What payment methods do you accept?
A: We accept major credit and debit cards, as well as other secure online payment methods displayed at checkout.

Q: Can I change or cancel my order?
A: Contact us immediately at support@lpjsalesltd.com or call us at +44 161 429 7998. Changes or cancellations are only possible before the order has been shipped.

2. Shipping and Delivery

Q: What are your shipping rates?
A:

  • United Kingdom: £8
  • International: £16

Q: How long does shipping take?
A:

  • United Kingdom: 3-7 business days.
  • International: 7-14 business days, depending on the destination.

Q: Can I track my order?
A: Yes! Once your order is shipped, we will email you a tracking number to monitor your shipment.

3. Returns and Refunds

Q: What is your return policy?
A: You can return unused and undamaged items in their original packaging within 30 days of receipt. Refer to our Return and Refund Policy for details.

Q: Who covers return shipping costs?
A: Customers are responsible for return shipping unless the return is due to a defect or error on our part.

Q: How long does it take to get a refund?
A: Refunds are processed within 7-10 business days after we receive and inspect your returned item.

4. Products

Q: Are your plush toys safe for children?
A: Yes, all our plush toys meet safety standards and are suitable for children unless otherwise specified in the product description.

Q: Do you offer custom plush toys?
A: At this time, we do not offer customization services.

Q: What should I do if I receive a defective or damaged product?
A: Contact us within 48 hours of delivery at support@lpjsalesltd.com with photos and your order details. We will resolve the issue promptly.

5. Other Questions

Q: Do you ship internationally?
A: Yes, we ship worldwide. International shipping costs £16.

Q: How do I contact customer support?
A: You can reach us via:

Q: Do you offer discounts or promotions?
A: Occasionally, we run special promotions. Sign up for our newsletter or follow us on social media to stay updated.

If you have further questions, don’t hesitate to contact us. Thank you for choosing LPJ SALES LTD for your plush toy needs!